We try to display and describe as accurately as possible the printed products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.
Art prints made-to-order goods. Under the Consumer Contracts Regulations these goods do not attract the same cancellation rights that typically apply to a distance contract.
You may change your mind prior to dispatch, and you will not be charged for your order. If you decide to cancel your order after dispatch, a 20% fee of the cost of each returned item will be deducted from your refund.
If your order has been dispatched you will need to follow our returns procedure.
Art prints and framed prints
You may return an art print if you are unhappy with the product when you receive it. A 20% fee of the cost of each returned item will be deducted from any refund. However, if an art print damaged when you receive it, you may return the item for a replacement or a refund. You must notify of us of any fault or damage within 5 days of receipt. Please email us at firstname.lastname@example.org and provide the following information:
- your details;
- your order number; and
- a photo of the damage to or fault with the item and packaging.
When making a return you must send the item using recorded delivery and with appropriate insurance as we will not be held responsible for items missing or damaged and ensure the same tube is used to return the item.
We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. Items made to order are not subject to returns.
Digital Licensed Images are defined as digital downloads and you acknowledge that you will not have the right to cancel your order for a digital licensed image or request a refund once you click the download button.
You will be required to tick an acknowledgement message before you can download your image. This acknowledgement will be recorded as proof of acceptance of this term.